We offer a 14-day return policy, which applies only to unused and saleable items in their original packaging.

To initiate a return, please contact us at info@adelactive.com. We will provide you with additional instructions and the necessary code for the return.

We will inspect the condition of the items before processing the return, so please make sure to pack them neatly in their original packaging.

Please note that we do not refund items that are not in their original condition or are returned after 14 days from receiving the shipment. Returns are typically processed within 2-4 business days, and the payment will be refunded using the same payment method used when placing the order.

It's essential to remember that failing to collect an order is not the same as returning it. A handling fee of €10, which covers postage and handling, will be charged for uncollected shipments.

Please note that the refund process to your bank account may take 1-4 business days.