Size Chart

Return Policy

• We offer a 14-day return policy, which applies only to unused and saleable items in their original packaging.
  
  
• To initiate a return, please contact us at info@adelactive.com. We will provide you with additional instructions and the necessary code for the return.
  Please note that returns from outside of Finland are not free of charge, the customer is responsible for the return shipping costs.
  
  
• We will inspect the condition of the items before processing the return, so please make sure to pack them neatly in their original packaging.
  
  
• Please note that we do not refund items that are not in their original condition or are returned after 14 days from receiving the shipment. Returns are typically processed within 2-4 business days, and the payment will be refunded using the same payment method used when placing the order.
  
• If you have purchased a combo or bundle offer (such as a discounted lounge set), and choose to return only one item from the set, the discount no longer applies. In this case, the item you keep will be charged at its original full price, and the refund will be adjusted accordingly.
  
  
• If you return a part of your order, and the order total falls below the free shipping threshold, we will deduct the shipping cost from the refunded amount.
  
  
• It's essential to remember that failing to collect an order is not the same as returning it. A handling fee of €10, which covers postage and handling, will be charged for uncollected shipments.
  
  
• If a product goes missing, gets damaged during transportation, or does not match your order, please report the issue to info@adelactive.com as soon as possible.
  
  
• Please note that the refund process to your bank account may take 1-4 business days.