Return Policy

• We offer a 14-day return policy, which applies only to unused and saleable items in their original packaging.
  
  
• To initiate a return, please contact us at info@adelactive.com. We will provide you with additional instructions and the necessary code for the return.
  
  
• We will inspect the condition of the items before processing the return, so please make sure to pack them neatly in their original packaging.
  
  
• Please note that we do not refund items that are not in their original condition or are returned after 14 days from receiving the shipment. Returns are typically processed within 2-4 business days, and the payment will be refunded using the same payment method used when placing the order.
  
  
• If you return a part of your order, and the order total falls below the free shipping threshold, we will deduct the shipping cost from the refunded amount.
  
  
• It's essential to remember that failing to collect an order is not the same as returning it. A handling fee of €10, which covers postage and handling, will be charged for uncollected shipments.
  
  
• If a product goes missing, gets damaged during transportation, or does not match your order, please report the issue to info@adelactive.com as soon as possible.
  
  
• Please note that the refund process to your bank account may take 1-4 business days.